999dk Privacy Policy

We collect certain personal information when you register and use services on the 999dk platform. This information is collected solely to provide you with better service and is never shared with unauthorized third parties under any circumstances.

1.1 Information You Provide Directly

When you register on our platform or carry out transactions, we may collect the following information:

• Full name and date of birth (for age verification — only users aged 21+ are eligible)
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Financial transaction details, such as bKash, Nagad, Rocket, or Upay account numbers
• Any other information you provide yourself

1.2 Automatically Collected Information

Some information is collected automatically while you use the platform, including:

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Data collected through cookies and similar tracking technologies
• Referral source and search patterns

999dk uses your information only for legitimate and necessary purposes. Our core principles for data use are transparency and protecting the interests of our users.

The information you provide and that we collect is used for the following purposes:

• Account Management: To create, verify, and manage your account
• Transaction Processing: To handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers
• Customer Support: To enable our 24/7 support team to assist you with your questions and issues
• Security Assurance: To prevent fraud, money laundering, and other unlawful activities
• Age Verification: To ensure that only users aged 21 or above can use the platform
• Service Improvement: To improve the platform's functionality and user experience
• Communication: To inform you about important updates, policy changes, or security-related matters
• Responsible Gaming: To monitor gaming patterns and provide assistance where needed

999dk takes the highest technical and administrative measures to protect your information. We are committed to earning your trust as a secure and reliable platform.

3.1 Technical Safeguards

• SSL Encryption: All our data transmissions are secured with industry-standard SSL/TLS encryption
• Data Encryption: Stored sensitive information is kept in encrypted form
• Firewall Protection: Advanced firewall systems prevent unauthorized access
• Regular Security Audits: Our systems undergo regular security audits

3.2 Administrative Safeguards

• Only authorized personnel can access your information
• All staff are regularly trained and are bound by confidentiality agreements
• Data access logs are recorded and monitored

999dk never sells your personal information. However, in a limited number of situations, certain information may be shared with third parties.

4.1 Authorized Third Parties

Your information may be shared with specific third parties in the following cases:

• Payment Processors: Information necessary to complete bKash, Nagad, Rocket, Upay, and bank transactions is shared with the relevant financial institutions
• Identity Verification Services: With authorized third-party identity verification services for account verification
• Technology Partners: With technology service providers that assist in operating the platform, who work under strict confidentiality agreements

4.2 Legal Obligations

We may be required to disclose certain information to comply with applicable laws in Bangladesh, judicial orders, or lawful directives from competent authorities. In such cases, we will provide only the minimum information necessary.

4.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new entity. In such cases, we will notify you in advance.

999dk uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help the site function properly.

5.1 Types of Cookies

• Essential Cookies: Essential for the platform's basic functionality, such as maintaining login sessions and keeping security features active
• Performance Cookies: For monitoring and analyzing platform performance, which helps us improve our service
• Functionality Cookies: Remember your preferences, such as language selection and personal settings
• Analytics Cookies: Collect anonymous data to understand user behavior and improve the platform

5.2 Cookie Controls

You can control or reject cookies through your browser settings. However, some cookies are required for essential functionality, so disabling them may cause certain platform features to not work properly.

999dk believes every user has full rights over their own information. We guarantee you the following rights:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, however some information may need to be retained for a specified period due to legal or regulatory obligations.
• Right to Object: You can object to your information being used for certain specific purposes.
• Right to Data Portability: You have the right to request a copy of your information in a structured, machine-readable format.
• Right to Withdraw Consent: Where information is being processed on the basis of consent, you have the right to withdraw that consent at any time.

To exercise these rights or for any questions, contact our support team: [email protected]

999dk retains your information for as long as your account remains active and services are being provided. Beyond that, information may be retained in certain cases:

• For the period required to meet legal obligations
• Financial transaction records for a specified period in accordance with relevant regulations
• For the period required in the event of dispute resolution or legal claims
• For the period required for fraud prevention and security purposes

Information that is no longer needed after account closure is securely deleted or anonymized.

999dk is firmly committed to the protection of minors. Our platform is for users aged 21 and above only.

• Age verification is a mandatory step during registration
• If we find that a user is a minor, that account will be closed immediately and the associated information will be deleted
• Parents and guardians are encouraged to monitor their children's internet use and to use parental control software where necessary

999dk may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• Updates will be published on this page and the "Last Updated" date will be changed
• For important changes, a notification will be sent to your registered email or mobile number
• Continued use of the platform after any changes will be considered acceptance of the new policy

We recommend visiting this page regularly to stay informed about the latest information.

If you have any questions, concerns, or complaints about this privacy policy, please contact our dedicated support team. We provide service in both Bengali and English.

We generally try to respond to all information-related requests as promptly as possible. Your privacy is very important to us and we review every request with care.